the organisational 'Anchor' is the inherent cost of large numbers of people , buildings, old technology and process, technology being only one of the 'Legacy' issues to deal with despite it often attracting the most attention.
Without doubt, if there isn't a disruptor already in your market segment, then there are customers who are increasing expecting a digital-first experience and if you cannot provide it they will leave you for someone who can.
Our experience is that innovation is more about mind-set over skillset, the process itself is easy to follow, but breaking out of traditional thinking and into a "can-do" behaviours of an innovator requires coaching and support.
RPA tools have undoubtedly evolved significantly over the last few years but it is important to remember that the same is also true of other development tools in our software arsenal that may provide a beneficial alternative.
A more useful first step on the journey is to clarify the vocabulary and provide a reference point to the types of automation - a categorisation - and then use this to focus practical discussions on what is possible